Helping a small team cultivate a new ethos amongst the entire hospital staff.
Behaviour Forum
6 Weeks
National Rehabilitation Hospital
Areas:
Research
Strategy
Service
Branding
Spatial
Design For Change
I developed shapes that signify the various feelings that staff or patients might bring to an interaction with each other, a frame they might unconsciously put on a person or situation. I used bright colours to spark the positivity and curiosity being promoted in the training as well as bringing some fun to staff’s clinical work environment.
Context
The Behaviour Forum is a group of staff comprising representatives from each team (nurses, porters, surgeons, physiotherapists, security, etc). It provides training and support to staff to help them de-escalate situations, treat patients compassionately, take care of themselves and report when they encounter such behaviour.
The main goal of the Behaviour Forum is to create a support system for staff and shift the culture in the hospital to one that views the patient as a whole person separate to their behaviour.
Outcomes
Visual Identity
Print Materials
Prompt Cards
Two of the main pain points that I discovered through research were that policy was inaccessible and that it was difficult for staff to bring it to their colleagues awareness when they used language that was not in-line with the philosophy of non-judgment.
I created these prompt card decks to help with conversations and reflection both in teams and as individuals as well as creating an opportunity for staff to thank and praise each other, helping to create a supportive environment. The pink is based on showing gratitude and the blue deck is based on policy.
‘Tunnel Vision’ is a reminder of the lenses that constantly affect how we interpret people’s behaviour and that identifying these lenses can help us gain more clarity and calm. Tunnel Vision also acts as an awareness raising device and talking point to promote the Behaviour Forum.
(Reflecting on it now, such an installation should definitely be positioned higher up so as not to injure anyone!)